Check your email folders
Look in spam, junk, and promotions folders
Search for emails from xweather.com and vaisala.com domains
Mark any found emails as "not spam" to train your filters
Check your account and alert settings
You have set your password. Your email address is verified when you set your password from the Set your password email. Unverified email addresses do not get alert emails.
You are on the right user list. Alerts are sent to the user lists selected for each alert. Ask your Admin user to check that you are on the list.
Your notifications are on. In your user preferences, check that Email notifications is enabled. For SMS in Xweather Protect, check that SMS notifications is enabled and your phone number is verified.
You are not in your snooze time. SMS notifications are not sent during the snooze time that you set in your user preferences.
Your account is active. Blocked users and organizations without an active subscription do not get notifications. Contact your Admin user.
Work with your IT team
Ask your IT department if security filters are blocking xweather.com and vaisala.com domains
Request they add xweather.com and vaisala.com to your organization's safe sender list
Verify firewall settings allow emails from these domains