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Why am I not receiving emails and alerts?

Xweather Protect, Xweather Optimize, Xweather Observe

Check your email folders

  • Look in spam, junk, and promotions folders

  • Search for emails from xweather.com and vaisala.com domains

  • Mark any found emails as "not spam" to train your filters

Verify email settings

  • Confirm your email address is verified in your account (should show in black, not red)

  • Check that notifications are enabled in your alert preferences

  • Ensure your email address is current and correct

Work with your IT team

  • Ask your IT department if security filters are blocking xweather.com and vaisala.com domains

  • Request they add xweather.com and vaisala.com to your organization's safe sender list

  • Verify firewall settings allow emails from these domains

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