Organization-level admins control who can access the service. Access is provisioned via direct invites or your organization’s Single Sign-On (SSO), only if enabled.
Account prerequisites
Company email address: Use your corporate email and role-based access.
Organization setup: Your organization must have an active subscription before users can be added.
Role selection: Determine whether the user needs admin or regular user access based on responsibilities.
Creating an account (invited users)
When you receive an email invite to join your organization:
Click the link in the email to open the activation page.
If your organization does not use SSO, create a password and complete profile details (name, phone, time zone, units).
When you log in for the first time, you can start setting up your account in Preferences.
Creating an account (SSO-enabled organizations)
You should have received an email with a link to the sign-in page.
Select Sign in with SSO (or your identity provider, e.g., Microsoft Entra ID, Okta).
Enter your corporate email to be redirected to your IdP.
Complete MFA if required by your organization.
On first login, your profile is auto-provisioned; an admin can adjust your role afterward if needed.
Roles and permissions
Admin: Full control with configure and edit access to users, roles, assets, devices, alerts, and integrations in addition to user level access.
Admin (Limited): View, edit, and manage regular users, limited admin users, and custom user lists in addition to user level access.
User: Manage day-to-day operations with view only access to alerts, maps, device measurements, and reports.