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Why isn't my device data showing up?

Xweather Protect Xcast Add-on, Xweather Optimize, Xweather Observe

Your data appears automatically once device registration is complete. If you're not seeing data, follow these steps:

Check device status

  • Confirm your device is activated. Inactive devices won't transmit data.

  • Verify your device is registered in your account.

  • Check that all the sensors connected to the device are listed as components with online status in Devices view. If not, check and restart the device.

Verify connection

  • Ensure your device has network connectivity.

  • New devices may take 15 minutes to start showing measurements after activation.

Still no data?
See Registering and managing devices for detailed setup instructions, or contact our support team for assistance.


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